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Something didn’t generate, or the result isn’t what you expected? Find your situation below. Jump to:

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The generate button shows an error

These appear before anything is generated, and no credits are used. The page scrolls to the step that needs attention.

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The generation failed

  1. “…flagged by the content filter” Something in the combination of options was blocked by the safety filter. ✅ Solution: Change the pose, background or style and try again. If you wrote a text prompt, reword it.
  2. “The image generator didn’t return a result this time” A temporary glitch. ✅ Solution: Generate again. It almost always works on the second try.
  3. “The request timed out” or “Failed to generate images. Please try again.” The service was busy. ✅ Solution: Wait a minute and try again.
  4. “You’re out of credits to generate images.” ✅ Solution: Buy a top-up or upgrade on Billing & Plans. See How Credits Work.
  5. “Generation failed for ” With several engines selected, one failed and the others worked. ✅ Solution: Generate again with just that engine.

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It’s taking a long time

Most images are ready within a couple of minutes. If one takes longer you’ll see “Images for are taking longer than expected. They will appear automatically once ready.” You don’t need to do anything: the image appears automatically when it’s done. If the Creating Magic… card stays for more than 10 minutes, click Refresh above Generations.

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The result doesn’t look right

See Product Photo Tips for more.

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Still not resolved?

Contact support with the product name, a screenshot of the error, and the time you generated. Use Talk to sales on Billing & Plans or email aarushi@kaptured.ai.