Common problems
- My renewal payment failed. Your plan stays on for now, but your monthly credits aren’t added until the payment goes through. ✅ Solution: Click Manage billing and update your card. Stripe retries the payment automatically.
- Every page sends me to Billing & Plans. Your subscription has ended, either because you cancelled or because payments kept failing. You’ll see “Your subscription has ended. Your remaining credit balance is safe.” ✅ Solution: Choose a plan to reactivate your workspace. Your credits, products and customers are all still there.
- I paid but my credits haven’t arrived. Credits are usually added within a minute of payment. ✅ Solution: Refresh Billing & Plans. If they’re still missing after a few minutes, contact us with the time of payment.
- “Checkout cancelled. No changes were made.” You left the Stripe checkout page before paying. ✅ Solution: Nothing was charged. Pick your plan again when you’re ready.
- “You’re already on this plan.” ✅ Solution: Pick a different plan, or use the Yearly / Monthly switch.
- “No billing account yet. Choose a plan first.” You clicked Manage billing before subscribing. ✅ Solution: Choose a plan first. Manage billing works once you’ve paid once.
- “Online checkout is currently disabled for your account.” Your account is billed directly by our team. ✅ Solution: Click any plan or top-up and we’ll set it up with you over WhatsApp.
- My top-up credits disappeared. Top-up credits expire 90 days after purchase. ✅ Solution: Check Usage history for an expiry entry. See How Credits Work.
- My credits dropped at the start of the month. Unused plan credits don’t roll over; your balance is reset to the new month’s allowance. ✅ Solution: This is expected. Top-ups aren’t affected.