> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kaptured.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Password Reset and Account Access

> Reset a forgotten password, change your password, and get back into your account.

This article explains how to reset a forgotten password, and how to change your password when you are already signed in.

## Reset a forgotten password

1. On the **Login** tab, click **Forgot password?**
2. Enter your **Email** and click **Send Reset Link**.
3. Open the email with the subject **Reset your password** and click the link. **The link expires after 1 hour.**
4. Enter your **New Password** and **Confirm Password** (at least 6 characters) and click **Reset Password**.
5. You see **Password reset successfully!** and can sign in with the new password.

## Change your password while signed in

1. Open the profile menu and go to **Account Security**.
2. Under **Change Password**, open the dialog.
3. Enter your **New Password** and **Confirm New Password**, then click **Change Password**.
4. You are asked **Log out from all other devices?** Choose **Logout All Devices** if you think someone else might know your old password, or **Not now** to stay signed in elsewhere.

## Troubleshooting

1. **"Invalid Recovery Link"**
   The reset link has expired (after 1 hour) or has already been used.
   **✅ Solution:** Click **Request New Reset Link** and use the newest email.

2. **"Too many requests. Please wait a few minutes before trying again."**
   You asked for several reset links in a short time.
   **✅ Solution:** Wait a few minutes, then request one more link.

3. **The reset email never arrives.**
   **✅ Solution:** Check your spam folder and that the email address is spelled correctly. On the confirmation page, click **Didn't receive the email? Try again**.

4. **The link opened the studio instead of the reset form.**
   This can happen if you are already signed in on that browser.
   **✅ Solution:** Change your password from **Account Security** instead, as described above.

5. **I lost my authenticator app.**
   Kaptured AI doesn't issue backup codes for two-factor authentication.
   **✅ Solution:** Email [aarushi@kaptured.ai](mailto:aarushi@kaptured.ai) from your account email to have two-factor authentication removed.

## Related articles

* [Creating Your Account and Signing In](/getting-started/onboarding-first-steps/create-your-account)
* [Two-Factor Authentication](/account-and-security/two-factor-authentication)
* [Devices, Sessions and Password](/account-and-security/devices-and-sessions)