> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kaptured.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating Your Account and Signing In

> Sign up, verify your email, sign in, and what each sign-in message means.

Kaptured AI uses one page for both signing up and signing in, with a **Sign Up** tab and a **Login** tab. This article covers both, plus email verification.

<Frame caption="The sign-in page: Sign Up (1) and Login (2) tabs.">
  <img src="https://mintcdn.com/kapturedai/r8YZwmjBTqL5Dkij/images/login.webp?fit=max&auto=format&n=r8YZwmjBTqL5Dkij&q=85&s=ce729f92327847121232e9cb7281fdee" alt="Kaptured AI sign-in page with the Sign Up and Login tabs" width="2000" height="1250" data-path="images/login.webp" />
</Frame>

## Sign up

1. Open the app and choose the **Sign Up** tab (1).
2. Enter your **Sign Up Email** and a password in **Create Password**. The password must be at least 6 characters. Use the eye icon to check what you typed.
3. Click **Sign Up**.

You land on **Verify Your Email**. We have sent a confirmation link to the address you entered.

## Verify your email

1. Open your inbox and look for an email with the subject **Verify your Kaptured AI account**. The page has quick buttons that open Gmail, Outlook, Yahoo and iCloud.
2. Click the verification link. It brings you back to the sign-in page.
3. Sign in with your email and password.

<Note>
  Can't find the email? Check your spam or promotions folder first. If it still hasn't arrived after a few minutes, write to [aarushi@kaptured.ai](mailto:aarushi@kaptured.ai) and we'll sort it out.
</Note>

## Sign in

1. Choose the **Login** tab (2).
2. Enter your **Email** and **Password** and click **Sign In**.
3. If you have [two-factor authentication](/account-and-security/two-factor-authentication) turned on, enter the 6-digit code from your authenticator app.

Where you land depends on your shop: if you haven't added any products yet you go to **Products Management**, otherwise to the **AI Photo Studio**.

## What the sign-in messages mean

| Message                                          | What it means                                                  | What to do                                                                                        |
| ------------------------------------------------ | -------------------------------------------------------------- | ------------------------------------------------------------------------------------------------- |
| **Please confirm your email before signing in.** | You haven't clicked the verification link yet                  | Find the verification email and click the link                                                    |
| **Invalid email or password.**                   | The email or password is wrong                                 | Check for typos, or [reset your password](/getting-started/onboarding-first-steps/password-reset) |
| **Unable to reach the server.**                  | Your connection dropped                                        | Check your internet connection and try again                                                      |
| **Account already exists. Please log in.**       | You tried to sign up with an email that already has an account | You are moved to the **Login** tab with your email filled in. Enter your password                 |

**Tip:** If you sign up with an email that already has an account *and* the password you typed is correct, you are simply signed in.

## Q: Can I sign in with Google?

Not at the moment. Sign in with your email and password.

## Q: Can I change the email on my account?

Your email is shown on **Account Security**, but it can't be changed from the app. Contact support if you need to move your account to a different email.

## Related articles

* [Password Reset and Account Access](/getting-started/onboarding-first-steps/password-reset)
* [Two-Factor Authentication](/account-and-security/two-factor-authentication)
* [Kaptured AI Onboarding Guide](/getting-started/onboarding-first-steps/onboarding-guide)